Refund policy

Return & Refund policy

14-day returns
We want you to love your piece. If it isn’t right, you may return it within 14 days of delivery for a refund.

What can be returned

  • Pieces must be unworn, undamaged, and returned in their original box with all packaging.
  • Final sale: earrings, custom pieces, engraved or personalized pieces, and resized rings can’t be returned.

How to start a return

  1. Email us at salesgoldanddesign@gmail.com with your order number before sending anything back. We’ll reply with return instructions.
  2. Ship the piece back fully insured and with tracking. Return shipping is the customer’s responsibility, and we can’t be responsible for returns lost in transit without insurance.
  3. Include a note with your name and order number inside the package.

Refunds
Once your return arrives, we’ll inspect it and email you. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it. Original Priority or Express shipping charges are not refundable.

Damaged or defective items
If your piece arrives damaged or has a manufacturing defect, contact us within 14 days of delivery. We’ll repair or replace it at no cost, including shipping. This applies to final-sale items too.

Questions
salesgoldanddesign@gmail.com